Gehan Homes
Reviews and Complaints
Resolved: Foundation Issues Fixed Are Now Back One Year Later
Lance from Gehan Homes responded quickly and as always took action to resolve my issues. Very happy with the results...thank you Lance
My back door was sticking, my interior stone wall had so cracks small cracks pieces were falling out and I had a major crack in my kitchen ceiling. My foundation was completely exposed on one side of my house and the patio. This was in mid 2016. I posted my issues on this site and to my amazement someone from Gehan contacted me.
They had reviewed my file and had seen the number of complaints I had filed while my house was under warranty. Gehan coordinated having the foundation work done, French drain installed and all interior and exterior defects fixed. I was over the top with excitement at the attention my issue was given however my excitement is now short lived. The tiles are now cracked in exactly the small place, my foundation is now exposed again and my stone wall is again cracking.....wow.
I called the foundation company and they are coming out in a couple of weeks to examine the foundation. Of course I have to pay a $75.00 fee in order for them to do so. I have no idea how I will be able to ever be able to sell this house with the number of issues I have had. I wouldn't buy it.
I'm looking for some advice. Should I hire an attorney to deal as at this point I don't know how to proceed.
Thank you.... Kathleen Johns 5601 Centeridge Ln McKinney, TX 75071
- Quality of work
Preferred solution: Let the company propose a solution
Couldn't even get past the contract stage
All desing center items were not done
- Ripped me off
- I am telling everyone i can
Buyer Beware
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Verified Reviewer | Schertz, TexasGehan Homes = shotty work
Run from this company and fast! Horrible!!!
Yet another attempt to stiffle the truth about Gehan
- Lies and misrepresentations
Repairs
Bad Business
Don't even think about it. They are dishonest from top to bottom.
The latest scam was when they told me If I used their mortgage company they would pay $4,000 of closing costs. "But don't worry, if we don't have the best mortgage deal we will take the $4,000 of the purchase price" Not. Sales Rep that made the promise is gone the new one is backing out on every promise made and pointing fingers at other people in her company. Unbelievable, the misrepresentations we have experience along the terrible journey of getting into a bad deal with a dishonest firm.
BTW, they trick you into giving earnest money for the price of a house that turns our to be over a hundred thousand dollars more than what they quote after "design options" and then you can't your earnest money back. They are truly evil.
NOT Happy
Ordered Blinds from builder was not told that the windowed door would not be covered. Can't order to match from builders only blind company BEWARE
Ordered Blinds from builder was not told that the windowed door would not be covered. Can't order to match from builders only blind company BEWARE They refuse to help and should have informed me of no blinds for the door.
Bought them for my 27 year old daughter for her new home where she will live alone. NOT SAFE and CAN NOT ORDER TO MATCH !
SO if you order blinds make sure that all windowed areas are covered because they won't tell you that. Also they have a take it as is or leave it attitude (even when you offer to pay whatever they want) Probably because they are owned by an inflexible Japanese Company who is very non-customer oriented.
- Not being informed that windowed back door was not included
Preferred solution: Deliver product or service ordered
Leaky windows and no response
Roof,roof,roof
Purchased our home from original owner and have had nothing but problems since moving in to our dream home. Roof is garbage no sealant, improper drip edge, poorly sealed holes from other trades or just the lack of caring from the roofer, exposed nail heads, holes in the roof sheathing.
Thats just the roof. The windows I had to reseal myself due to a severe lack of sealant ( gehan can afford a quality sealant and allot of it but for some reason they dont use as much as they should ) today I found a crumbled up plastic bag used as a caulk blocker instead of foam or blocker rod. Digging in my flower beds I've found rusty nails, whole bricks, shingles, and more plastic than I care to mention. So before you buy a gehan home get a good inspector that goes on the roof and takes their time.
I've gotten from a good source they don't inspect the roof at all. YOU'VE BEEN WARNED
Customer service and warranty work is subpar
Warning-we put in our 60 day warranty 2 months ago and I have just been advised by our wonderful builder they will NOT be fixing all the issues we have on our home to include the patch jobs completed numerous times. I have no choice with pending warranty issues but to file a suit.
If you are having issues please let me know.... I may be changing it to a class action suit against them. I know many of us paid a lot of money for homes and I except our Builder to back their warranty and stand behind their product!
I'm in the business and have dealings with many other builders and products. Sadly, I was deceived!
Foundation on new home in Austin
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Anonymous is right...dont fall for it. They are the worst builder and straight liars.
I backed out of this shotty contract with weeks until closing. My lawyer got all my money back..
The issue was resolved and Gehan is making things right. Please disreguard this post.
Run like *** They are {{Redacted}} Liars. Don't fall for it.
It's lies. Trust me. They got top {{Redacted}} as their sales reps.
Go somewhere else. You'll see