Resolved
Bhavin Nwo

Resolved: Foundation Issues Fixed Are Now Back One Year Later

Updated by user Apr 25, 2018

Lance from Gehan Homes responded quickly and as always took action to resolve my issues. Very happy with the results...thank you Lance

Original review Feb 05, 2018
I purchased my Gehan home in McKinney - Robinson Ridge approximately four years ago. I noticed my tile was cracking in my kitchen and entry way.

My back door was sticking, my interior stone wall had so cracks small cracks pieces were falling out and I had a major crack in my kitchen ceiling. My foundation was completely exposed on one side of my house and the patio. This was in mid 2016. I posted my issues on this site and to my amazement someone from Gehan contacted me.

They had reviewed my file and had seen the number of complaints I had filed while my house was under warranty. Gehan coordinated having the foundation work done, French drain installed and all interior and exterior defects fixed. I was over the top with excitement at the attention my issue was given however my excitement is now short lived. The tiles are now cracked in exactly the small place, my foundation is now exposed again and my stone wall is again cracking.....wow.

I called the foundation company and they are coming out in a couple of weeks to examine the foundation. Of course I have to pay a $75.00 fee in order for them to do so. I have no idea how I will be able to ever be able to sell this house with the number of issues I have had. I wouldn't buy it.

I'm looking for some advice. Should I hire an attorney to deal as at this point I don't know how to proceed.

Thank you.... Kathleen Johns 5601 Centeridge Ln McKinney, TX 75071
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Cons:
  • Quality of work
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous

Couldn't even get past the contract stage

We signed a contract last month, 2 days later we found out the salesman screwed up on the price, signed another one, found out he was mistaken on the elevation, screwed up again and forgot to add another $7,000...We're getting out of the contract but they threatened to keep our "good faith" money...the salesman is some incompetent kid who can't add and has an attitude problem! Called his boss but he was useless and made excuses for the salesman. Don't understand how anyone would ever want to do business with these people. They don't care about their customers, it's all about ego! They might claim they're the best builder around but I would love to hear from all those people who have a Gehan home and didn't go through any crap. Stay away if you don't want to deal with alot of headache!
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Reason of review:
Poor customer service
3 comments
Guest

Anonymous is right...dont fall for it. They are the worst builder and straight liars.

I backed out of this shotty contract with weeks until closing. My lawyer got all my money back..

Karen H Tvb

The issue was resolved and Gehan is making things right. Please disreguard this post.

Guest

Run like *** They are {{Redacted}} Liars. Don't fall for it.

It's lies. Trust me. They got top {{Redacted}} as their sales reps.

Go somewhere else. You'll see

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Anonymous
map-marker Schertz, Texas

All desing center items were not done

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Its a joke, they sell you all the design center options at a 40% markup then build a shell home and hope you forgot what you bought. When you call them out on an item they rip out the work they did and redo it. Then wait to hope you don't ask for anything else you pay for. If you are in this trap call be sure you get what you pad them for. They never even intended to put any options in unless you point out you paid for it. I have bought a lot of real estate in my life but never dealt with anyone as dishonest clueless.
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Pros:
  • Ripped me off
Cons:
  • I am telling everyone i can
Reason of review:
Problems with payment
2 comments
Guest

Just wait Tommy...its only the beginning...beware !!

Guest

All our disputes with Gehan Homes has been satisfied to our satisfaction.

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Anonymous

Buyer Beware

This Has been the worse experience of home buying ever. they do not stick to the plans, piece and patch up stuff and then cover it up. Im supposed to close in 10 days and they still refuse to correct their mistakes. put in the wrong island in the kitchen and then did a horrible patch job to extend it, and then covered it over. wrong fireplace was installed, wrong size shower installed. They insist on closing without fixing the hitlist items. Well Not me, talking to a lawyer first thing in the morning. this is the worst builder I've ever dealt with.
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Reason of review:
Order processing issue
1 comment
Guest

I am experiencing the exact same issues with them. They turned our dream home into a nightmare and refused to even work with is to correct anything.

Don't do business with these guys.

I have filed deceptive trade act complaint with the tax attorney generals office. I suggest you do the same.

Deron Buf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Schertz, Texas

Gehan Homes = shotty work

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We havent even been here a year in our new home in Schertz and it had been issue after issue. They say the fixed the problem and you turn around and its broken again. They put in the cheapest appliances that are broken and want you to follow up with the appliance maker. They go for the cheapest labor and it shows as the house starts to crumble around you and they could care less. So frustrated and upset. You put faith in builders to do the right thing and provide you with good work .. WHAT A JOKE. Very very disappointed
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Reason of review:
Bad quality
Lexey Ynp
map-marker San Antonio, Texas

Run from this company and fast! Horrible!!!

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This is the worst company ever. Run and do not look back! They will promise you the moon and screw you over. I'm a realtor and was told they would take my commission off the sales price. Midstream they changed sales counselirs and the previous one disappeared. Now they are saying that there is no record of that. We never received our signed contract only what we left with the day of our earnest money deposit. We were told the contract would be emailed. Also there are railroad tracks by this subdivision and we were told that the train doesn't blow it's horn and the tracks curve away behind our house so it wouldn't be an issue. Guess what? It is a huge issue. We were at the site for well over three hours and almost every half hour trains were by and blowing horns. If sitting in what will someday be our backyard you will need earplugs. This has been the worst experience of our life and as a realtor I would not want to introduce any client of mine to Gehan!
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Reason of review:
Order processing issue
2 comments
Guest

They can't even treat their Employee's good why would you expect them to treat their Customers any different!

Guest

All of our disputes with Gehan Homes have been resolved to our satisfaction.

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Anonymous

Yet another attempt to stiffle the truth about Gehan

Their Website is rigged so you cant see the true customer reviews. You'll have to look here and also use other media like the BBB to get the word out so they stop scamming people out of their money. Don't believe anything they tell you for Gosh sakes, DO NOT SIGN anything. They make false promised and try to hide be a mountain of paper. Don't fall for the trick of getting you to put money down BEFORE you go to the design center. The price they led you to believe isn't going to even be close. Mine was $130,000 more and you cant get your money back.
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Cons:
  • Lies and misrepresentations
Reason of review:
Pricing issue
5 comments
Guest

Eric you are spot on...The heath subdivision is the worst. People please listen to these reviews. If not you WILL regret it !!

Guest

Especially in Heath subdivision. They are liars and cut corners on your build. Then they use any excuse to keep your money...Total liars

Guest

Just wait until your dispute is serious. Then you will be sorry only a matter of time.

Prob put used parts in your new home. They do that

Guest

True. Huge {{Redacted}}.

Don't buy crap you can't sell. They treat you like crap minute you sign.

Rude. Don't even have any customer service.

Guest

All our disputes with Gehan Homes has been resolved to our satisfaction.

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Anonymous

Repairs

It's been over a year and still repairs are not completed!!! Why?? They make appointments to do work, I take the day off, and they never show up!! No call, no text! I even send a reminder text the day before. We wouldn't need repairs if it were quality work to begin with!!!! It has happen on at least five occasions where my husband or I have taken off work. Hopefully all repairs will get done before the house is two years old!!!!! Very frustrated and disappointed in gehan. They are just worried about working all day and night building the ones they have sold and do not care about the people after that!
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Reason of review:
Poor customer service
Anonymous

Bad Business

Don't even think about it. They are dishonest from top to bottom.

The latest scam was when they told me If I used their mortgage company they would pay $4,000 of closing costs. "But don't worry, if we don't have the best mortgage deal we will take the $4,000 of the purchase price" Not. Sales Rep that made the promise is gone the new one is backing out on every promise made and pointing fingers at other people in her company. Unbelievable, the misrepresentations we have experience along the terrible journey of getting into a bad deal with a dishonest firm.

BTW, they trick you into giving earnest money for the price of a house that turns our to be over a hundred thousand dollars more than what they quote after "design options" and then you can't your earnest money back. They are truly evil.

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Reason of review:
Problems with payment
1 comment
Guest

All disputes with Gehan Homes has been resolved to our satisfaction.

Anonymous

NOT Happy

We were told we can purchase a corner lot and build the Villanova with extended porch. a few days later we were told we cannot build the Villanova on that lot Then told we can't have the extended porch on any lot. We pick a lot and then rush through two rapid sessions to select styles / upgrades after selecting 75k in upgrades we find out that our extra $600 in cabinet upgrades didn't include the compressed wood on the opposite side of the sink island. so we have to pay $2k for a 7x3 foot compressed board because it came after we were done with selections. The "designer" never told us about this and we would have ended up with drywall to match our 24K in floors, extra money for paint, and the cabinets. The model has several upgrades they do not even offer. It takes forever to get an answer from there corporate office or the sales rep is slow unsure of which, maybe a combination. On the plus side, the foundation has not been poured yet, prior to all of this we asked for blinds and a washer and dryer. They gave it up. I guess that will help with the ridiculous price for a piece compressed wood. It will have to suffice. For the lot fiasco we were able to UPGRADE an Elevation and only pay half of what they were asking. If it were not for the layout of this house - I would have ran a long time ago. The floor plan is exactly what we have been looking for for nearly 2 years. The best part is the hunt is over. The future will only tell when its time if we made the right decision. P.S> they charge for everything including garage door openers.
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Anonymous
map-marker Austin, Texas

Ordered Blinds from builder was not told that the windowed door would not be covered. Can't order to match from builders only blind company BEWARE

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Ordered Blinds from builder was not told that the windowed door would not be covered. Can't order to match from builders only blind company BEWARE They refuse to help and should have informed me of no blinds for the door.

Bought them for my 27 year old daughter for her new home where she will live alone. NOT SAFE and CAN NOT ORDER TO MATCH !

SO if you order blinds make sure that all windowed areas are covered because they won't tell you that. Also they have a take it as is or leave it attitude (even when you offer to pay whatever they want) Probably because they are owned by an inflexible Japanese Company who is very non-customer oriented.

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Loss:
$60
Cons:
  • Not being informed that windowed back door was not included
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Guest

"Can't" ?

Won't .

You can have whatever you want whenever you feel like it.

What is this "can't" nonsense ?

When we built our house, the builder's painter said they "couldn't" do more than 2 colors in a 6500 sq.ft house.

My reply was to inform the builder that I would choose my own painters instead. That got results instantly and we got all the colors we wanted.

Lanah Cqp

Leaky windows and no response

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We recently bought a home this year and have been so disappointed. They "care" when you sign on but then after? Expect a difficult set of red tape and wires. We have cracks in the walls and our Windows upstairs are leaking we've tried notifying corporate about this several times with no response. If you have any problems the corporate office is a ghost. I've been redirected and HUNG UP ON. I have tried emailing and had NO response. I'm considering hiring a lawyer as this company is a dishonest joke. Do not, I repeat, DO NOT, buy from Gehan Homes.
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Reason of review:
Bad quality
Anonymous
map-marker Austin, Texas

Roof,roof,roof

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Purchased our home from original owner and have had nothing but problems since moving in to our dream home. Roof is garbage no sealant, improper drip edge, poorly sealed holes from other trades or just the lack of caring from the roofer, exposed nail heads, holes in the roof sheathing.

Thats just the roof. The windows I had to reseal myself due to a severe lack of sealant ( gehan can afford a quality sealant and allot of it but for some reason they dont use as much as they should ) today I found a crumbled up plastic bag used as a caulk blocker instead of foam or blocker rod. Digging in my flower beds I've found rusty nails, whole bricks, shingles, and more plastic than I care to mention. So before you buy a gehan home get a good inspector that goes on the roof and takes their time.

I've gotten from a good source they don't inspect the roof at all. YOU'VE BEEN WARNED

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Reason of review:
Bad quality
3 comments
Guest

So you bought a used home? How old was the home? Glad to know that all builders have this problem, I bought a DR HORTON and I would be here all day listing the issues.

Guest

Is that in the dallas area and who was the roofer

Guest

roofers are putting new roofs on homes in Robinson ridge after being built two months ago. class action law suite any one? just let us know were ready.

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Anonymous

Customer service and warranty work is subpar

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Warning-we put in our 60 day warranty 2 months ago and I have just been advised by our wonderful builder they will NOT be fixing all the issues we have on our home to include the patch jobs completed numerous times. I have no choice with pending warranty issues but to file a suit.

If you are having issues please let me know.... I may be changing it to a class action suit against them. I know many of us paid a lot of money for homes and I except our Builder to back their warranty and stand behind their product!

I'm in the business and have dealings with many other builders and products. Sadly, I was deceived!

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Reason of review:
Warranty issue
3 comments
Guest

I am having a terrible experience as well. They talk a good game and fail to deliver on every promise.

Guest

I don't know if you have proceeded with a class action, but I am about to consider getting a lawyer and getting the majority of what I owe on this house removed.

I put in my "one year" requests and they basically declined EVERY ONE of them, and the ones that were supposed to be fixed we have NOT heard back from the person. (His number now goes to a busy signal, imagine that!)

Rajveer Gzj
reply icon Replying to comment of Guest-1403237

I hope you were able to get your issues fixed. It took an attorney, which they kept dragging their feet on and cost us more money each time.

File with the BBB. It seemed to help some.

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Anonymous

Foundation on new home in Austin

We purchased a Gehan home that cost us a little over $398,900. Two years into our new home and now need major foundation repair done. Our home has major damage to tile, sheetrock, brick, molding. Interior and exterior damage due to our sinking home. Gehan's warranty will only cover the foundation repair. Our home will be lifted 8 inches. We already have damage now, imagine how much damage they'll be after the lift?! We've gotten a lawyer to fight for us but Gehan still won't budge. We can't sell our home or refinance we are stuck in this dump. Shotty work do not buy Gehan Home.
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Reason of review:
Bad quality
1 comment
Guest

I have the same issue. Our home is 2 years old and just had it inspected by an engineer due to major cracks and uneven flooring.

Turns out our foundation is failing and our home is sinking. We’re in the process of getting a lawyer now. Class action law suit?

We’ll be asking our neighbors if they have any similiar issues. This is a new development.

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