Gehan Homes
Reviews and Complaints
Quality issue
Preferred solution: Let the company propose a solution
HORRIBLE WORKMANSHIP
Hello, my wife and I just purchased our dream home. Well what we thought would be our dream home.
We purchased a home from GEHAN Home in Converse, TX yesterday. We've been waiting over 7 months for the home to be built. We have had so many problems with get the sales agent to call us back and update us on the building of our home. The quality of work that Gehan home purchase into building this house is horrible.
We need help with getting the building to what was asked of them in the contact that we all have signed. I've in closed a few pictures and I also show plenty of txt message and emails from us trying to resolve these issues for weeks. The builder put a shower bench in our master bathroom that we didn't ask for and its ugly and I asked the to take it out. And was told at first that cant take it out and then i was told if they take it out it will take 2 -3 week for the new glass to come in and that will hold up our closing.
This building fired the Contractor Manger weeks before we was suppose to close on our home and we had no idea until my wife txted our sales person asking for a update on the build of our home. The builder and sales person have been very unprofessional. PLEASE HELP US!! We work very hard to be able to get into this home and its very devastating to not get any help from them.
We would love for you all to come out and see for yourself.
We hope to hear from you all very soon. Do Ddo
Preferred solution: I would like our home to fixed without us having to go through the warranty.
Street parking
Preferred solution: Apology
Shoddy workmanship on decking and roof.
Preferred solution: Make the necessary repair in good faith.
User's recommendation: Say No to Gehan Homes.
New home just built
3 years later same issues
My first review around my was the beginning. I would never but another Gehan house or recommend them.
The list is long and I ask for a couple of things to get fixed since and I would suck up the rest. Looks as though I need to suck it all up after 3 years, COVID was a year and finally I decided to give it another shot. They want to hold me accountable their contract workers.
I didn't buy the property from contractors I bought it from Gehan I expect them to be accountable and fix problems that they didnt correct with a simple quality control check which I gave them and was promised corrective action. If you want it repaired dont move in, if it happens after expect to do it yourself.Dont buy one from this builder fix with a simple quality control check and that's who I hold
- Layout
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Verified ReviewerVery poor quality and warranty service
My Gehan home has very bad quality and taking way too long to fix the issues after submitted warranty form. Please explain your standard for fireplace, kitchen countertop (should it be one whole marble piece?) Shelves in the closet(some of them are missing); the door gaps for front and back door entrances should be sealed?
Unfurnished front porch and driveway, and fireplace; are those yellow spots on the white stone normal? The ring for hand towel left in the drawer for new homeowner to install? White paint splatters on all kitchen cabinets...etc? The builder will only fix the issues when the homeowner reports it.
I don't understand why they cannot do the work correctly at the first time? Why builder cannot follow up the quality of work instead of waiting for homeowner complain? After the complaint, the issues still don't resolved.
What city inspector do in the house for hours? Only check for safety not quality?
Preferred solution: Fix all house issues properly.
User's recommendation: Don’t recommend!
Lied to over and over-Cant walk in yard, Huge cracks in ceilings et5c.
- Floor plan
Preferred solution: Have contractors that know what Their doing fix Gehans issiues
User's recommendation: Do not use Gehan.. Read their reviews... Buyer Beware
New Home
Bought a new home in Arizona by this builder. People in offices to sell homes very good.
Your warranty sucks. I put in for the small amount of items to be fixed in August 2020. Just getting started to do so. This is January 2021.
Was told that due to Covid they were behind. Ok that could be, but, your warranty people are all behind. No one has the paper work that I faxed and sent, this is per Tyler. Tyler came out saw what we were talking about.
Then we got a new rep, Steve. Very snippy. Sends people out on dates with no times. Even cable is better with a four hour window.
Just sit and wait. Was told I never put in for my 3 month warranty. Did not move into home for 3 1/2 months as we lived out of state(which everyone in office new). So if you buy a home they are very nicely built as far as I can see.
Been here 15 months. But getting the Warranty Department people out to do anything is not easy. They do not answer calls, lose paperwork easily and just in general are not real nice. This goes for everyone on my block.
This is not just me. We were going to get a petition going but, they finally came around.
Some people waited longer than I did. Guess I'm lucky.
- Built on time and looks very good
- Does
Preferred solution: Deliver product or service ordered
User's recommendation: Make certain you keep on this company regarding warranty
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Verified ReviewerCheap Quality Builder
Gehan will use very cheap quality or low grade material. Its more of profit making company runs based on graphical advertisements to cheat or fool the customer.
1.
They build houses right next to highway, doesn't care about customers satisfaction and by using advertisement tactics they sell the houses.
2. They use cheap quality material which will hurt customer badly after they move in. After closing they DO NOT care about customers. They just show the bundle of agreements and will ESCAPE.
3.
They build and sell houses for half a million or million dollars. Later they sell there reserved property to GAS stations or any other business to make profit. they do not care what happens to the customers who purchased houses by paying half or millions of dollars.
They do not disclose until they sell majority of their houses.
DO NOT TRUST GEHAN ADVERTISEMENTS. THEIR SALES PEOPLE ARE EXPERTS IN FOOLING CUSTOMERS.
- Sales person
Preferred solution: Fix the quality issue do not who bundle of agreements
User's recommendation: BEWARE OF GEHAN SALES, DO NOT TRUST GEHAN ADVERTISEMENTS. THEIR SALES PEOPLE ARE EXPERTS IN FOOLING
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Verified Reviewer | League City, TexasRock work on house
Cracks in the mortar on the rocks on the front of the house. Gehan has made a stab at fixing it but refuse to do the job right.
This is 8 houses on the street.
Do not buy Gehan. You will be sorry
- Floor plan and lot location
- Floor plan
- Tbd - still awaiting issue resolution
- Quality of work
- Wrong information about floor plans
- Deceptive practices
Preferred solution: Deliver product or service ordered
User's recommendation: Do NOT PURCHASE ANYTHING FROM THIS COMPANY
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Verified Reviewer | Bulverde, TexasVery poor quality houses and doesn't match ZERO PERCENT advertised quality
- Location
- Lies and misrepresentations
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT TRUST GEHAN ADVERTISEMENTS OR SALES GUYS WORDS
Air conditioning
User's recommendation: Don’t buy gehan
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Verified ReviewerNeed earnest money back
Thank you for your help, Gehan homes agreed on returning my $5,000 earnest money.
$5,000 how much they won’t refund.
- Misleading and not explaining the contract to end charging us 9
- Contract was not explained and now they won
Preferred solution: Full refund
User's recommendation: Do not sign before reading
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio Northeast, TexasSTAY AWAY FROM GEHAN
- Floor plan
- Location
- Warrenty
- Quality
- Deceptive practices
Preferred solution: Deliver product or service ordered
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um...my math maybe off but that was 9 years ago. heard of maintaining your property?