Kathy W Lws

Quality issue

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Gehan Homes - Quality issue
Gehan Homes - Quality issue - Image 2
Gehan Homes - Quality issue - Image 3
Gehan Homes - Quality issue - Image 4
I bought two Gehan home for investment in 2012. Last year my tenants found that dinning room chandler light almost fall off in two home. The box in the ceiling is out of screw. Last night during sleep, the fan is fall off on the bed. It's so so dangerous. Scared my tenants. We're almost get sued.
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Loss:
$1000

Preferred solution: Let the company propose a solution

1 comment
Guest

um...my math maybe off but that was 9 years ago. heard of maintaining your property?

Anonymous
map-marker San Antonio, Texas

HORRIBLE WORKMANSHIP

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Hello, my wife and I just purchased our dream home. Well what we thought would be our dream home.

We purchased a home from GEHAN Home in Converse, TX yesterday. We've been waiting over 7 months for the home to be built. We have had so many problems with get the sales agent to call us back and update us on the building of our home. The quality of work that Gehan home purchase into building this house is horrible.

We need help with getting the building to what was asked of them in the contact that we all have signed. I've in closed a few pictures and I also show plenty of txt message and emails from us trying to resolve these issues for weeks. The builder put a shower bench in our master bathroom that we didn't ask for and its ugly and I asked the to take it out. And was told at first that cant take it out and then i was told if they take it out it will take 2 -3 week for the new glass to come in and that will hold up our closing.

This building fired the Contractor Manger weeks before we was suppose to close on our home and we had no idea until my wife txted our sales person asking for a update on the build of our home. The builder and sales person have been very unprofessional. PLEASE HELP US!! We work very hard to be able to get into this home and its very devastating to not get any help from them.

We would love for you all to come out and see for yourself.

We hope to hear from you all very soon. Do Ddo

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Preferred solution: I would like our home to fixed without us having to go through the warranty.

Joe B Bwp

Street parking

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Contractors leave their trucks in the middle of the road blocking access to other homes.Take their time moving and in one instance refused to move.
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Preferred solution: Apology

wayne p Xvn
map-marker Austin, Texas

Shoddy workmanship on decking and roof.

decking not properly nailed. Roof bowing up. Decking used was already damaged with holes in it. Warranty Department denied request for repair and threatened to cancel the remainder of 4 years if I didn't repair it myself at my own expense.
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Preferred solution: Make the necessary repair in good faith.

User's recommendation: Say No to Gehan Homes.

Anonymous
map-marker Houston, Texas

New home just built

My name is Shannon Hall. I called a couple of weeks ago in regards to a new home that was built across the street from me. The field next to a home just built was unkept and I spoke to Diana from Gehan Houston office and she was awesome because she did exactly what she said she would do. She voiced my concerns to the managers they complied by coming out the next day and cleaning up the fields around the area. I really appreciate Gehan resolving the aesthetics of Balmoral community. of Balmoral community.
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Anonymous
map-marker Schertz, Texas

3 years later same issues

My first review around my was the beginning. I would never but another Gehan house or recommend them.

The list is long and I ask for a couple of things to get fixed since and I would suck up the rest. Looks as though I need to suck it all up after 3 years, COVID was a year and finally I decided to give it another shot. They want to hold me accountable their contract workers.

I didn't buy the property from contractors I bought it from Gehan I expect them to be accountable and fix problems that they didnt correct with a simple quality control check which I gave them and was promised corrective action. If you want it repaired dont move in, if it happens after expect to do it yourself.Dont buy one from this builder fix with a simple quality control check and that's who I hold

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Pros:
  • Layout
Deborah W Pmg

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Verified Reviewer

Very poor quality and warranty service

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My Gehan home has very bad quality and taking way too long to fix the issues after submitted warranty form. Please explain your standard for fireplace, kitchen countertop (should it be one whole marble piece?) Shelves in the closet(some of them are missing); the door gaps for front and back door entrances should be sealed?

Unfurnished front porch and driveway, and fireplace; are those yellow spots on the white stone normal? The ring for hand towel left in the drawer for new homeowner to install? White paint splatters on all kitchen cabinets...etc? The builder will only fix the issues when the homeowner reports it.

I don't understand why they cannot do the work correctly at the first time? Why builder cannot follow up the quality of work instead of waiting for homeowner complain? After the complaint, the issues still don't resolved.

What city inspector do in the house for hours? Only check for safety not quality?

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Loss:
$2000

Preferred solution: Fix all house issues properly.

User's recommendation: Don’t recommend!

jeff n Wcx
map-marker Kingwood, Texas

Lied to over and over-Cant walk in yard, Huge cracks in ceilings et5c.

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Gehan Homes - Lied to over and over-Cant walk in yard, Huge cracks in ceilings et5c.
Gehan Homes - Lied to over and over-Cant walk in yard, Huge cracks in ceilings et5c. - Image 2
Gehan Homes - Lied to over and over-Cant walk in yard, Huge cracks in ceilings et5c. - Image 3
Gehan (Kevin Carr) Lied to myself and my 84 year old parents over and over about fixing MAJOR construction issues including framing, (Sheetrock separating from framing), Doors were not plumbed or level wasn't used.. Open by themselves and huge gaps you can see through, Yard had major peeks and valleys issues from tractor divots to holes from yard piping not filled.. Kevin Carr promised to have yard leveled prior to throwing sod then had it thrown at 6:30 am.. Went by and tried to stop Mick but they called Kevin and he said keep[ throwing, called his office and cell got vm, called corporate 9 times no return call ever? .. After he stated he would fix the yard with warranty.. LIAR Baseboards and doors were sprayed with major dirt and clutter on the floor.. Baseboards came out looking SO bad with crud on them. Then lied to about sanding them and repainting... Kevin also like about framing issues being fixed .. Master Bedroom had sheething already on it but framing had to be fixed. Lied and said they removed it and fixed the framing .. I now have major sheetrock and cracks all over my home.
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Loss:
$7000
Pros:
  • Floor plan

Preferred solution: Have contractors that know what Their doing fix Gehans issiues

User's recommendation: Do not use Gehan.. Read their reviews... Buyer Beware

Deb K Qzq

New Home

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Bought a new home in Arizona by this builder. People in offices to sell homes very good.

Your warranty sucks. I put in for the small amount of items to be fixed in August 2020. Just getting started to do so. This is January 2021.

Was told that due to Covid they were behind. Ok that could be, but, your warranty people are all behind. No one has the paper work that I faxed and sent, this is per Tyler. Tyler came out saw what we were talking about.

Then we got a new rep, Steve. Very snippy. Sends people out on dates with no times. Even cable is better with a four hour window.

Just sit and wait. Was told I never put in for my 3 month warranty. Did not move into home for 3 1/2 months as we lived out of state(which everyone in office new). So if you buy a home they are very nicely built as far as I can see.

Been here 15 months. But getting the Warranty Department people out to do anything is not easy. They do not answer calls, lose paperwork easily and just in general are not real nice. This goes for everyone on my block.

This is not just me. We were going to get a petition going but, they finally came around.

Some people waited longer than I did. Guess I'm lucky.

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Pros:
  • Built on time and looks very good
Cons:
  • Does

Preferred solution: Deliver product or service ordered

User's recommendation: Make certain you keep on this company regarding warranty

pradeep G Vxt

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Verified Reviewer

Cheap Quality Builder

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Gehan will use very cheap quality or low grade material. Its more of profit making company runs based on graphical advertisements to cheat or fool the customer.

1.

They build houses right next to highway, doesn't care about customers satisfaction and by using advertisement tactics they sell the houses.

2. They use cheap quality material which will hurt customer badly after they move in. After closing they DO NOT care about customers. They just show the bundle of agreements and will ESCAPE.

3.

They build and sell houses for half a million or million dollars. Later they sell there reserved property to GAS stations or any other business to make profit. they do not care what happens to the customers who purchased houses by paying half or millions of dollars.

They do not disclose until they sell majority of their houses.

DO NOT TRUST GEHAN ADVERTISEMENTS. THEIR SALES PEOPLE ARE EXPERTS IN FOOLING CUSTOMERS.

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Pros:
  • Sales person

Preferred solution: Fix the quality issue do not who bundle of agreements

User's recommendation: BEWARE OF GEHAN SALES, DO NOT TRUST GEHAN ADVERTISEMENTS. THEIR SALES PEOPLE ARE EXPERTS IN FOOLING

Robert H Vzq

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Verified Reviewer
| map-marker League City, Texas

Rock work on house

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Cracks in the mortar on the rocks on the front of the house. Gehan has made a stab at fixing it but refuse to do the job right.

This is 8 houses on the street.

Do not buy Gehan. You will be sorry

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Pros:
  • Floor plan and lot location
  • Floor plan
  • Tbd - still awaiting issue resolution
Cons:
  • Quality of work
  • Wrong information about floor plans
  • Deceptive practices

Preferred solution: Deliver product or service ordered

User's recommendation: Do NOT PURCHASE ANYTHING FROM THIS COMPANY

2 comments
Guest

We had the same problem and now I just had someone come out and say we have a cracked slab because the foundation wasn't done right if you have any kind of cracks in your driveway on the side of the foundation of your house you have a crack slab

Guest

This is an update. Eric with Gehan came and looked at the problem.

He immediately sent the paperwork up the ladder. He had the crews come repair the problem.

I hope every company has a Eric working for them. He is knowledgeable and cares about his customers as well as his company

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pradeep G Vxt

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Verified Reviewer
| map-marker Bulverde, Texas

Very poor quality houses and doesn't match ZERO PERCENT advertised quality

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Gehan has built more than half a million dollar houses right beside 114 highway. The houses are so poor quality that you feel like vehicles are passing over you house. Sales person will be very nice UNTIL the CLOSING, very net second after closing they will stop responding to you. After paying half a million dollar one would expect very BASIC quality, noise proof or sound proof windows. Courtesy from sales person to investigate the fault or to investigate the poor quality.
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Loss:
$30000
Pros:
  • Location
Cons:
  • Lies and misrepresentations

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT TRUST GEHAN ADVERTISEMENTS OR SALES GUYS WORDS

Kammi Amd
map-marker Mckinney, Texas

Air conditioning

My evaporator cook is leaking on our ac unit and when we looked into it there is a lawsuit against Lennox in which we are entitled to money. I want to speak with someone about this to get more info
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User's recommendation: Don’t buy gehan

Gehan A

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Verified Reviewer

Need earnest money back

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Updated by user Apr 05, 2020

Thank you for your help, Gehan homes agreed on returning my $5,000 earnest money.

Updated by user Mar 06, 2020

$5,000 how much they won’t refund.

Original review Mar 06, 2020
We were misled when the sales person explained only portion of the contract, we signed the contract late Sunday, February 9 and after reading the entirely of the contract we were misled, and we contacted our realtor to cancel the contract the same night, and he texted the sales person less 12 hours after signing to cancel, and they still refuse to give us our earnest money back. I did sign the cancellation because I have no choice. They try to fix what was in the contract but at this point I don't trust them. I just need my money back $5,000 is too much money to lose. They haven't start or did anything, and they are not loosing anything. I will not stop until I receive my money.
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Loss:
$5
Cons:
  • Misleading and not explaining the contract to end charging us 9
  • Contract was not explained and now they won

Preferred solution: Full refund

User's recommendation: Do not sign before reading

1 comment
Guest

Can someone help me on what I need to do to get my earnest money back?

Franklin P Dql

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Verified Reviewer
| map-marker San Antonio Northeast, Texas

STAY AWAY FROM GEHAN

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Warranty service is absolutely the worst. They will try to divert, confuse and use misdirection as to not address the main problem. Additionally, subpar material is being used causing problem soon after you take ownership. Be warned!
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Pros:
  • Floor plan
  • Location
Cons:
  • Warrenty
  • Quality
  • Deceptive practices

Preferred solution: Deliver product or service ordered