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When we bought our home there were no cracks on our tile floor. A couple of months later we noticed three very light cracks on our main entry hallway, Master and 2nd bathroom.

When I brought it to Gehans attention they said once I signed off on the walk through it was not their problem and that is not covered on our warranty. The supervisor (who is no longer with Gehan and neither is his replacement) said we could have dropped something heavy on it. The locations of these cracks does show we could have dropped anything. The supervisor gave me the name of his boss (called twice and never received a call back) finally got a hold of him and he told me the same thing.

Called HIS boss who never returned my call. I can live with the small fracture crack but it is the principal that Gehan does not care about you once you have purchase the home.

The salespeople are useless as well as the supervisors on up. Gehan builds a very nice home but their customer service is BAD and because of that, I will not recommend anyone to purchase their home.

A dissatisfied homeowner

Location: Houston, Texas

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Guest

Where was it that you built? We are looking at Cypress Trails... just trying to do some research.

Guest

Rarely will a home builder will make repairs to c-tile once you have signed off on the final walk through. It's called home owner maintenance!

Guest

I did a little research on cracked tile when I was thinking about buying a short sale with cracked tiles entirely across the foundation (one crack). Evidently new concrete often just cracks and the foundation is still structurally sound; HOWEVER everyone knows this and tile installers will use some sort of a membrane to prevent tiles from cracking when the slab cracks (unless they are too cheap to use it.)

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