Bought the model home thinking we were getting a great deal. Turns out it was too good to be true. When we signed the contract, Gehan pushed for us to use their title company but we noted that we were using one of our choice instead. Gehan agent said "no problem" and had us put this on an addendum page. Paid our $1k non-refundable deposit. A week later we were told "no deal" unless we used their title company AND paid closing costs (illegal in Texas to force buyer to use seller's choice of title companies). We were stuck b/n a rock and a hard place so we lost that battle. Gehan conveniently left the addendum page off the contract.
Did final walkthrough with contractor and his assistant two days prior to closing. Noted all unfinished/repair items (broken fixtures, unfinished brickwork, sloppy paint, etc.). Contractor assured us it'd be finished the next day and advised that not signing the walkthrough form would cause delay with closing and we'd incur late penalty fees. So we signed it. Big mistake. Closed and moved in. Discovered none of the items had been done.
Contacted original contractor and agent. Waited weeks for a response. Agent advised original contractor has retired and his assistant (who was present and heard our list of walkthrough items) was the new head contractor. Emailed new contractor. Never got a response from him but he sent his new warranty guy over to explain how Gehan wasn't covering the majority of repairs b/c they were excluded from the warranty, even though these are not warranty repairs but, rather, items noted on final walkthrough that Gehan and the new head contractor knew about when we met the first time. He knows we're pissed off about this so instead of responding, this coward has repeatedly sent his new assistant over to do his dirty work for him and the original agent will no longer respond to our emails either. Was told by warranty guy that they won't contact the old contractor for verification of the items either.
Now we find out that the jacuzzi tub leaks water from one of the handles and the flange on that handle is warped, requiring repairs that include having to take out a wall to get to the internals. Handle leak was blatently covered up during walkthrough by contractor who'd filled the tub up and wiped away the leaking water so we wouldn't turn on the water and see the leak ourselves.
We're beginning to put 2 and 2 together now. Gehan lowered the home price, pushed for a quick sale, and deliberately hid repair items in order to unload the home. As soon as we closed, house became "our problem", not theirs. We were eager to move in and took some risks. Gehan now seeks out any opportunity to not be held responsible for items they were originally at fault for. The silver lining, however, is that we still have the chain of emails and copy of the original contract mandating us to use their title company. Checkmate, Gehan. See you in court.
Monetary Loss: $6000.